Firsts and Lasts, a thank you to our welcome helpers

“Firsts and Lasts”

A Thank You To Our Volunteers

As anticipated these past two weeks have been absolutely insane. Welcome week and the orientation of new students is a massive operation and is an integral part of the integration process into University for new and returning students.

The sabbatical officers’ role during this period is multi-faceted and diverse from aiding in the writing of the strategy and priorities for the week and approving the entertainments to meeting new students and physically carrying ‘that tiny Thai girl’s’ 36 kilo suitcase up 4 flights of stairs. Oh and did I mention helping to support and orchestrate five-hundred student volunteers moving in thousands of fresh-faced student recruits?    

In practice this means spending up to 18 hours a day on campus, not finding time for lunch, forfeiting a couple of weekends, running around from one end of campus to the other, dealing with upset parents, overworked staff and sometimes lost and confused or lonely or drunk students. Sounds awful doesn’t it?

It isn’t.

There is a reason why so many students return to University two weeks early in order to volunteer their time and energy. In part, it is students’ and young people’s desire to give something back and be part of a community, share knowledge, hospitality and welcome weary travellers from far and near to their new home. It is also one of the most rewarding experiences we and our volunteers have enjoyed. Sadly, this year will be the last time I can personally be involved as the end of my term is this summer.

Every year I am so impressed with the sheer physical and mental effort that our student volunteers put in, supported by our dedicated staff who also give up their own time to ensure that our welcome stands are staffed by a friendly face to answer questions. Kent Union volunteers always do it with a smile on their face. Sadly, the effort that these volunteers put in is not universally recognised across campus and attitudes are not what one might expect.  I hope that in the future we will be able to educate this minority to appreciate the collective effort of these volunteers.

A cynic might say that welcome week (freshers’ week) is just a disorganised piss-up, that if Kent Union didn’t train and recruit welcome helpers, students would settle in just fine but I beg to differ. On Monday I received an e-mail from a rather distressed student who was finding the experience a bit daunting to say the least. Campus was noisy, housemates hadn’t introduced themselves, there hadn’t been a friendly welcome volunteer to carry their bags and reassure them and somehow their door had been missed during the door knocking for the evening events. Somehow they had found my e-mail address to put a message in a bottle. I introduced them to some of the bubbliest and outgoing volunteers I could think of that evening. What struck me hardest was that with all the effort that student had put in to get as far as the University, they may have ended up calling it a day and going home had there not been some friendly faces to welcome them.  As well as welcome the 17 year old student from the Canary Islands who’s class back home had been 3 students now in a year-group of 4,000+, or the student returning to study after 10 years and feeling a bit odd being back on campus.  Thanks guys.

Another major challenge during this period is the Welcome fayre where we put up some big tents and invite all our student groups to attack the new students with sign-up sheets, flyers, free sweets and amazing opportunities. In addition this year the training of the society and volunteering groups committees had undergone a massive redesign as well as seeing the launch of a new 30 Page handbook for societies I had written. (Link to training blog)

To cut a long blog short, the fayre, the training and the handbook were all a massive success. I continued my ongoing campaign of saying “yes” wherever possible and in this case this meant over 250 groups, 5 stage performances, a naked picnic and a tank on campus... in the interest of decency I decided to upload footage of the tank which the Military history society were kind enough to let me ride to Parkwood in! FUN!

To end on a serious note, apart from inspiring Military history society and helping them to recruit new members and helping naturist society to sign up new potential members and me losing some hair over the whole thing, saying yes to things opens minds to possibilities. If a small group of volunteers can get a tank on campus... what else can they achieve?

Say yes to something that makes you feel a bit edgy.

And a special hello and welcome to My Cousin Lauren, the second Budd at University, and at Kent.

Moving Beyond Steam 'Train-ing'

Just a quick one here to share the excitement I have about the new Societies and Volunteering group (SLVG) Training which will be delivered on Monday the 17th of September which is the Monday of welcome week.

Having attended this training day for several years whilst a society committee members and delivering it myself last year, I really felt it was in need of a spruce-up. The old system meant that students sat through a lecture-type session which would last the best part of an afternoon. The room was not always fit for purpose and it was all pretty dry administrative stuff. Last year the attendance was higher than anyone can remember... in forever.

However, a few weeks later I was invited to help out at the course-rep conference as one of the trainers and the format felt so much more engaging and inovative. There were short plenary sessions which were a bit like lectures but there were exciting guest speakers who came along to deliver these. The rest of the day was broken into skill-based group training sessions where the volunteers shared their own best practice and the differences in the different departments and shared knowledge of how best to get results. Students were free to select which sessions they attended and the sessions were much more interesting and big-picture. This was something that I really wanted to replicate and develop.

So here is what I have come up with... there will be a new societies handbook which is currently being drafted. It is designed to be comprehensive and answer as many questions as I could remember societies ever asking and from my own experience of bieng involved with societies for the last 5 years. It will cover all of the administrative stuff such as how to claim back cash, book transport, apply for additional funding, run a complex event, complete a risk assessment, become an admin on your page, access further training through the union and much more besides.

 

This means that the amount which needs to be covered in a 27 hour long lecture can be cut down (I hope) to about 90 minutes of introduction, health and safety and finance training. The afternoon is going to be made up from these break-out sessions where groups will work together sharing best practice with an experienced trainer and will be able to choose which sessions they attend. This also means that you can spread the load across your committee and wont reply just on your president to remember everything. I am hoping that this will enable societies to become more effective and efficient. The sessions will be much more strategic than operational thereby inspiring groups to think about the bigger picture and how they can improve the quality of their own experience.

With the new employability and volunteering toolkit getting ready to launch as well as a new handbook for societies, this could be one of the best-informed years at least! The morning plenary will be in RLT1 with afternoon 'break-out' sessions being in Keynes seminar rooms.        

Please bear in mind that the training on the day may differ from the sessions below. Please contact me at union-activities@kent.ac.uk if you have any questions or suggestions.  

Session	Trainer	Objectives
K.S.C.V and Community Volunteering	Steph Hughes and Natalie Tiu	Introduction to the K.S.C.V scheme including platinum and new Gold+ as well as introducing some of our other volunteering opportunities in the community
Planning Events Safely	Helen Close	A session which helps volunteers to plan their events strategically, safely and for ultimate success
Successful Fundraising	Nick and the RAG Team	This session will help groups to think about creative ways to fundraise for their activities and charity as well as understanding their relationship with RAG
Getting to Grips with Budgeting (SLVGS)	Steph Hughes	This session is aimed at helping volunteers to plan their expenditure and use their funding to best effect.
Getting to Grips with Budgeting (Societies)	Amy Van-Poppel	This session is aimed at helping volunteers to plan their expenditure and use their funding to best effect.
Effective Teamwork	Suzanne Payne	A session working on effective leadership as well as dealing with pressures when working in a team with volunteers.
Using Media Effectively	Mel Lewis	A session which helps volunteers to use social media as well as student media to its greatest potential.
Developing Your Group (SLVGS)	Steph Hughes and Natalie Tiu	A session aimed at moving each group onto ‘the next stage’ from new group to established group, then leading group. Helping groups define their own success
Developing Your Group (Societies)	Caroline Demetriou	A session aimed at moving each group onto ‘the next stage’ from new group to established group, then leading group. Helping groups define their own success

Gearing Up for 2012 and Student Participation

Well it's mid-August and we are only about a month away from the new intake of wide-eyed and fresh-faced student intake of 2012. For me and many other students at Kent, arrivals week is the most exciting time of year with online fora already starting to buzz with an expectant hive of students-to-be firing questions at current students and staff.

Volunteer 'Welcome Helpers 2011' 

In my opinion, welcome week is something that Kent Union do really well, with an incredible amount of forethought going into the planning of the events and entertainment which is organised for new and returning students. One overwhelming piece of evidence that leads me to believe that other returning students enjoy the week as much as I do is the number of students who choose to volunteer every year as welcome week helpers moving students into their new homes and helping them to become socially and emotionally as well as geographically adjusted. For any of you who may be arriving in September or may have missed the welcome week in the past, each college (Rutherford, Eliot, Keynes, Darwin, Woolf and Parkwood) have a team of helpers in brightly coloured t-shirts who not only physically help new students to move in but also arrange much of the college-based entertainment in the first week. Helpers are trained the week before arrivals weekend admirably arriving back in Canterbury a week early in order to do this. This year the training is undergoing a few improvements which should make it more streamlined this year. In addition this year's event will be extra-special as the sabbaticals (Kent students' elected representatives) will be announcing the Priority campaign which will be the primary focus of campaigning efforts this year.... and its a goodun trust me! These volunteers will be the first to know.

Kent Unions' International  event

Some events that should not be missed under any circumstances are the welcome fayres on September 20th and 21st. Here all of our societies and sports teams will be advertising themselves to new members, airing their wares and explaining what it is that they contribute to the diverse range of student-led activities at Kent.

If you are an international student then the international dinner on Tuesday 18th is a lovely event (with free food, drink and entertainment... can you ask for more?) its also a great way to meet other international students. I personally find meeting international students really rewarding which is one of the reasons I will be working closely with the international students' officer as last year. After the dinner the Big International night out is an event revitalized and revamped at the Venue and Attic. I don't want to give too much away at this stage but the event is going to be more regular, more fun and more lavish than ever before, don't miss out all are welcome! You can Find the Venue Facebook page here.

Another annual event that occurs at this time of year is training for our student groups. Having attended this training a fair few times myself as a student and delivered it once it feels pretty dry as it is based around a rather traditional lecture type delivery with the trainer just 'telling you stuff you need to know.' I felt that this was really tired and dated and almost cruel to expect volunteers to sit through 4+ hours of. Therefore, what we're planning this year will be based on a different model. I am writing a societies handbook which will include pages of useful information and answers to frequently asked questions. Hopefully this should empower the leaders of societies to be able to find solutions to their own challenges without having to wait to speak to a member of Union staff or one of the officers. This will also mean that we will not have to go into the basics in details on the training day. Instead, volunteers will only need to attend a shorter 90 minute plenary session, the afternoon session will focus on group sessions where societies can share their best-practice, experience and knowledge lead by an officer or member of staff on sessions such as; developing your group, effective fundraising, community projects and using multimedia effectively.  Both of these projects as well as the priority campaign are the projects I am managing ready for release in a month's time. And it doesn't feel like much time at all.

Kent Union Society Storage facility arrives August 2012

The society storage campaign  that I have been working on over the last year has now taken solid form! One of the main problems caused by not having any storage to speak of is that many volunteers are forced to store equipment in their own homes which is not only inconvenient but risky for a range of reasons. Pictured is a new storage facility under Eliot College walkway, a second facility is to be built in the next couple of months behind the Venue in order to accommodate further groups. Due to ongoing developments to the sports facilities on the Canterbury campus, some sports clubs will also be using this space which is a project that Matt (VP sports) and myself will be managing over the next year.

In addition to these projects there has been good progress with Kent Union's online volunteering and employability systems. The new "E and V toolkit" will be integrated meaning that students will be able to log their hours and see how their employability skills are developing on the same system that will be used by external volunteering providers to log their opportunity for volunteers. Future plans may see further integration with the University's 'my folio' and 'employability points scheme' with the ultimate goal being smooth operation between all of the toolkits provided at Kent for students to register and manage their own skills in preparation for future employment.

At Kent's Canterbury campus we have some incredible opportunities in activities with encouraging growth at Medway. Sadly, I feel that the 'traditional' student experience which is sought by many of Kent's Medway students is still not provided and students wait with bated breath to see whether their will be investment in a flexible social space that students will be able to use for their activities at Medway. The C4 site is a possibility for development, Medway students may have to hold their breath a little longer to see if the institution/s decide to invest in such a project. Greenwich and Christchurch students with their less traditional demographics and lack of on-campus dwellers may be less affected by the absence of a social hub. With Kent students at Medway paying £9k fees next year I wonder how this lack of social space provision will affect application numbers from Kent's 18-21 pool. Envy of the Canterbury facilities is at least steady.

Kent Union put £714,000 back in students' pockets 

Another thing that concerns me is how student participation in extra-curricular activities will be affected. With the exception of sports scholarships  or perhaps music scholarships there is no prior commitment to engage in activities outside of your academic studies and not all students will have access to these programmes. With rising tuition fees and high cost of living generally and in Canterbury especially, more and more students are looking for part-time work which is not necessarily easy to find in itself [Guardian 2010] .Research supports that there will be an increasing number of stay-at-home students studying at their local institution in order to keep costs down [Guardian 2011] This may have fiscal advantages but how does this affect the students' experience by not living in halls on campus or shared accommodation in their second and third years often seen as being large parts of the University experience.

Kent Union and The University believe that being involved in volunteering and activities whether sports, societies, volunteer groups or media is highly beneficial to students helping them to build up skills that employers find valuable and look for in job applications. It is also important not to overlook the de-stressing benefits of sport and hobbies. Never-the-less, with 40 hours spent on students' academic commitments per week as well as part time work, will students be able to make time for this valuable experience? Can students afford to be as involved as they have been in the past with less free time?

I hope so.

Your comments are graciously received.